2019 Bronze National Quality Award

Life Care Center of Auburn, Massachusetts, recently received the 2019 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.


The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three phases of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.


Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.


Life Care Center of Auburn focused its efforts on pain management. The clinical team, including the medical director, nurse practitioners and nurses worked together and achieved a pain percentage of 9, less than the 12.1% state average and 14.6% national average.


“Our team is committed to providing quality care and outcomes for all of our residents,” said Joanne Bruell, executive director at the facility. “We have a strong team here, and all departments work together toward our common goal – satisfying the needs of our customers and our community.”


The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 70th Annual Convention and Exposition, Oct. 13 – 16, in Orlando, Florida. Life Care Center of Auburn is now eligible to apply for the Silver level.


Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.